How we reviewed this: this is a research-based review. We did not buy or test the product ourselves. We checked the official website, policies and independent customer feedback, and every fact below links to its source. Facts checked 2026-10-30. How we review · Affiliate disclosure: we may earn a commission if you buy through our links, at no extra cost to you.
Quick verdict
Audien is a legit company selling real over-the-counter (OTC) hearing aids at very low prices. It has been in business since 2019, holds an A+ rating with the Better Business Bureau, scores about 4.5 on Trustpilot from 2,000+ reviews, and its models appear in the FDA’s OTC hearing aid listings. For someone with mild hearing loss who cannot afford $2,000+ hearing aids, that matters.
The honest catch is sound quality. In independent lab testing by HearAdvisor, the popular Atom Pro 2 scored a C and landed in the bottom 10% of OTC devices, and the pricier Atom X scored a B but still ranked 54th of 65. These are preset, entry-level aids with no hearing test or app tuning. If you buy, the Atom X is the better-tested choice, and use the 45-day trial seriously.
Pros
- ✓ Low prices: $98 to $689 per pair, versus thousands for prescription aids
- ✓ BBB A+ and accredited since 2021; Trustpilot about 4.5 from 2,000+ reviews
- ✓ Models are listed with the FDA as over-the-counter hearing aids
- ✓ Rechargeable with a charging case; no doctor visit needed
- ✓ 45-day trial with a refund to your original payment method
Cons
- ✗ Independent lab tests rate sound quality low (Atom Pro 2: C, bottom 10%)
- ✗ Preset settings only, no hearing test or custom fitting on most models
- ✗ Returns need a phone or video call first, and you pay return shipping
- ✗ 515 BBB complaints in 3 years, mostly product problems and repairs
- ✗ Past Arizona settlement over “FDA approved” advertising (2021)
Check the Atom X offer →
Affiliate link. Prices and offers change, so check the official page.
What are Audien hearing aids?
Audien Hearing (legal name Budget Hearing Aids LLC, Scottsdale, Arizona) sells small, rechargeable hearing aids directly online, with no audiologist visit. They are made by contract manufacturers in China, which is common for low-cost hearing aids. Like all OTC hearing aids, they are meant for adults 18 and older with perceived mild to moderate hearing loss, not severe or profound loss.

Most Audien models are preset: they come with built-in sound settings rather than being tuned to your own hearing test. That keeps prices low but means they cannot match your hearing loss the way a self-fitting or prescription aid can.
Audien models and prices
| Model | Regular price (pair) | Sale price seen 2026-10-30 |
|---|---|---|
| Atom ONE | $98 | $78.40 |
| Atom Air | $149 | $119.20 |
| Atom 2 | $189 | $149 |
| Atom Pro 2 | $289 | $231.20 |
| Atom X (touchscreen case) | $389 | $311.20 |
| Atom X Connect | $489 | $391.20 |
| ION Air | $489 | none |
| ION Pro 2 | $689 | $589 |
| ION IQ | $689 | none |
The partner offer pages we link list the Atom X at $389 and an Atom Pro at $249.99. Audien’s own site was running a Halloween sale when we checked, so compare both prices before you order. Optional extras include the AudienCare protection plan ($9 a month or $99 a year), a $100 hearing specialist consult, and shipping protection.
How good is the sound? What independent tests say
- Atom Pro 2: HearAdvisor SoundScore 2.5 out of 5, a “C” grade, in the bottom 10% of OTC devices. Speech in noise scored very low; the reviewer described the sound as “mechanical” and the noise reduction as “subtle at best.”
- Atom X: SoundScore 3.3 out of 5, a “B” grade, ranked 54 of 65 OTC devices tested (category average 3.68).
- Atom 2: HearAdvisor’s 2024 testing put it in the bottom 10% and said it overamplified loud sounds.
- Other models: we found no independent lab tests for Atom ONE, Atom Air or the ION line.
In short, Audien aids can make quiet conversation louder, but they struggle in noisy places like restaurants. If that is where you need help most, look at the better-tested alternatives below.
The 45-day trial and return fine print
- Window: 45 days from delivery, and your return must be in transit by day 45.
- Approval first: “All return requests within the 45-day trial period require either a phone call with our support team or a video appointment with one of our hearing specialists.” Unauthorized returns are sent back.
- Return shipping: you pay it.
- Condition: original packaging, all accessories, undamaged. No refund for damage from water, wax buildup or drops.
- Store purchases: go back to the store you bought from.
- Warranty: 1 year; replacements may be refurbished units.
Start your trial the day the aids arrive, wear them in the places you struggle most, and book the return call early if they are not helping.
Is Audien legit? The FDA question
Yes, Audien is a real, established seller. Its model names appear in the FDA’s device listings as over-the-counter hearing aids, registered by its Chinese manufacturers. Preset OTC hearing aids like these do not go through an FDA 510(k) review, so they are listed, not “cleared” or “approved.”
That distinction matters because of Audien’s history. In 2021 the Arizona Attorney General’s office reached an agreement with Budget Hearing Aids LLC and its subsidiary Audien LLC after ads showed the FDA logo with “FDA APPROVED” and later “FDA REGISTERED.” The companies agreed to stop and paid $5,840 in attorneys’ fees. Also in 2021, the National Advertising Division got Audien to drop some price and “similar technology to $5000 hearing aids” claims. Some of Audien’s current pages still use an “FDA Registered” badge and big claims, so read the marketing with a skeptical eye.
What real buyers say
Audien has a BBB A+ rating with 1,624 customer reviews averaging 4.52, and about 4.5 on Trustpilot from 2,040 reviews (75% five-star, 14% one-star). The BBB also lists 515 complaints in 3 years, most about product problems and repairs; BBB letter grades reflect how a company responds to complaints, not how good the product sounds.
What buyers like: the low price, small size, easy setup and friendly support staff.
What buyers complain about: whistling feedback and fit, units that stopped working, refurbished replacements and slow warranty service, and the hoops involved in returns.
When to see a doctor instead
The FDA says to see a doctor, preferably an ear specialist, before using OTC hearing aids if you have:
- Hearing that changed suddenly in the past 6 months, or that gets worse then better
- Worse hearing, or ringing, in only one ear
- Ear pain, or blood, pus or fluid from the ear in the past 6 months
- Dizziness or vertigo
- A lot of ear wax or something stuck in your ear
- Trouble hearing speech even in a quiet room (that suggests more than mild to moderate loss)
Anyone under 18 needs a prescription hearing aid.
Who should buy Audien, and who should skip it
Worth trying if: you have mild hearing loss, mostly struggle in quiet one-on-one conversations or with TV, and want the lowest possible price with a 45-day trial.
Skip it if: you struggle most in noisy places, want an app with a hearing test and custom tuning, have moderate-to-severe loss, or any of the FDA warning signs above.
Alternatives with better lab results
- Apple AirPods Pro with the Hearing Aid feature: about $249; FDA-authorized hearing aid software with a built-in hearing test (needs a compatible iPhone). HearingTracker found better speech clarity in noise than the Atom Pro 2.
- Lucid Hearing Enrich Pro: about $199, scored a “B” in HearAdvisor testing, well above the Atom Pro 2.
- Lexie B2 Plus Powered by Bose: $899, self-fitting with an in-app hearing test; an award winner in HearAdvisor testing.
- Jabra Enhance: about $995 to $1,695, with app control and remote audiologist support.
- An audiologist or Costco hearing center: prescription aids fitted to your hearing test, at higher cost.
Still want Audien’s lowest price? The Atom Pro offer is a cheaper entry point:
See the Atom Pro offer →
Affiliate link. Prices and offers change, so check the official page.
FAQ
Are Audien hearing aids legit?
Yes. Audien is a U.S. company founded in 2019 with a BBB A+ rating, and its models are listed with the FDA as over-the-counter hearing aids. The trade-off is basic sound quality in independent tests.
Are Audien hearing aids FDA approved?
No. They are FDA-listed over-the-counter hearing aids. Preset OTC aids are not cleared or approved through FDA review, and Audien settled with Arizona in 2021 over “FDA approved” advertising.
How much do Audien hearing aids cost?
From $98 a pair for the Atom ONE up to $689 for the ION Pro 2 and ION IQ (regular prices on 2026-10-30), with frequent sales.
Which Audien model is best?
Of the models with independent lab results, the Atom X scored best (a B grade), while the Atom Pro 2 and Atom 2 scored in the bottom 10% of OTC devices.
What is Audien’s return policy?
A 45-day trial with a refund to your original payment, but you must get approval by phone or video call first, pay return shipping, and have the return in transit by day 45.
Do Audien hearing aids help with tinnitus?
We found no independent evidence that Audien aids treat tinnitus. Ringing in only one ear is an FDA warning sign to see a doctor.
Do I need a hearing test?
No test is required to buy, but a hearing test helps you know whether your loss is mild to moderate, which is what OTC aids are for.
Sources
- Audien Hearing official store
- Audien refund policy
- Audien terms of service
- BBB profile: Audien Hearing
- BBB complaints: Audien Hearing
- Audien on Trustpilot
- HearingTracker: Audien Atom Pro 2 review and lab results
- HearingTracker: Atom X lab results comparison
- HearingTracker: HearAdvisor launch and Atom 2 results
- FDA: OTC hearing aids, what you should know
- FDA: first over-the-counter hearing aid software
- KGUN9: Arizona AG settlement on hearing aid claims
- HearingTracker: Lexie hearing aids
