How we reviewed this: this is a research-based review. We did not buy or test the product ourselves. We checked the official website, policies and independent customer feedback, and every fact below links to its source. Facts checked 2026-10-30. How we review · Affiliate disclosure: we may earn a commission if you buy through our links, at no extra cost to you.
Quick verdict
Memorygram is a legit, well-reviewed way to turn a loved one’s life stories into a keepsake book. Each week your storyteller gets one question by email, text or an automated phone call, even on a landline, and their answers become a full-color 8.5 x 11 inch hardcover with photos and QR codes that play their voice. It is a one-time purchase, not a subscription, and the company has a BBB A rating and 4.4 stars on Trustpilot.
Before you buy, know three things: printed books cannot be returned, extras like a digital copy or more copies add up quickly, and some buyers find the online editor clunky. For a parent or grandparent who would rather talk than type, it is one of the better options we looked at.
Pros
- ✓ Storytellers can answer by phone, even a landline, by just talking
- ✓ Large 8.5 x 11 inch full-color hardcover, up to about 450 pages, with photos
- ✓ QR codes in the book play the storyteller’s own voice
- ✓ One-time purchase, not a yearly subscription
- ✓ BBB A rating and accredited; 4.4 on Trustpilot
Cons
- ✗ Printed books cannot be returned (defects are replaced)
- ✗ Add-ons cost extra: digital copy, extra storytellers, extra copies
- ✗ Some buyers say the editor and layout tools are clunky
- ✗ Phone interviews are automated and only work with U.S. numbers
- ✗ A few reviewers say they were pressured to change negative reviews
Check Memorygram’s current price →
Affiliate link. Prices and offers change, so check the official page.
How Memorygram works
- You buy the book as a gift (or for yourself), enter the storyteller’s name, email and phone, and pick when the invitation arrives.
- Each week the storyteller gets one question. You or they can pick from a question library or write your own.
- They answer by email, text, online, or by talking to the automated phone interviewer. Most answers take 5 to 15 minutes, up to 30.
- You (and invited family) can edit the transcripts, add photos and arrange the stories.
- When you are ready, you preview a PDF, choose a cover, approve the proof, and the book is printed.
Most families finish in about 6 to 8 months, which works out to around 60 questions with photos. One important detail: once you approve the proof, Memorygram is not responsible for errors in it, including mistakes in AI-transcribed text. Read every page before you approve.
How much does Memorygram cost?
| Item | List price | With the 20% sale on 2026-10-30 |
|---|---|---|
| Legacy Book (one storyteller, one hardcover) | $123.50 | $98.80 |
| Digital copy | +$24.99 | +$19.99 |
| Extra storyteller | +$62.50 | +$50 |
| Each extra printed copy | +$96.25 | +$77 |
The link on this page goes to Memorygram’s own product page, so you see the same price and sale as everyone else. Higher “editions” (Premium, Professional, Collector’s) exist, but their upgrade prices are not published. FamilyDial, a separate add-on, is an auto-renewing subscription. One Trustpilot reviewer reported an undisclosed surcharge for books over 300 pages, while Memorygram’s own blog says there is no size surcharge up to 450 pages, so confirm before you order.
Refund policy and fine print
- Refunds: within 30 days of purchase, but only if no books have been printed.
- Printed books: custom-made and not returnable. Defective books are replaced.
- Older orders: until early 2026 the window was only 7 days, which caused several refund complaints.
- Proof approval: you are responsible for errors in the proof you approve.
- Disputes: mandatory arbitration, with an opt-out.
Is Memorygram legit?
Yes. Memorygram, Inc. is based in Austin, Texas, and has been BBB accredited since November 2025 with an A rating, 14 complaints in 3 years, and BBB customer reviews averaging 4.43. Its own history is a little fuzzy: BBB lists a 2017 start date while a 2022 interview says it began operating in 2021, and founders are named differently on different pages. None of that suggests a scam, but it is worth knowing.
What real buyers say
Memorygram has 4.4 out of 5 on Trustpilot from 178 reviews (75% five-star, 10% one-star), and the company replies to most negative reviews.
What buyers like: how easy it is for elderly storytellers, especially the phone option, the finished book, and kind, human customer service.
What buyers complain about: a clunky editor and layout tool, missed or out-of-order phone prompts, denied refunds under the old 7-day policy, and costs that were not clear upfront. Three Trustpilot reviewers also said the company pushed them to change or remove negative reviews, which the company disputes in at least one case.
How Memorygram compares
| Service | Starting price | Book | Notes |
|---|---|---|---|
| Memorygram | $123.50 ($98.80 on sale) | 8.5 x 11 in, color hardcover | Phone, text or email answers; one-time purchase |
| Storyworth | $69 to $199 | 6 x 9 in hardcover | The best-known option; smaller book |
| Remento | $99, then $99/year | 8 x 10 in | Ongoing yearly fee to keep using it |
| Meminto | $99 to $397 | varies by plan | Several plan levels |
| StoryKeeper Plus | $129 | hardcover | Similar guided-prompt service |
| Storii | $59.99 gift box | varies | Phone-call based storytelling |
Storyworth is cheaper to start, but Memorygram’s larger full-color book and phone interviews are its main advantages for storytellers who will not use a computer.
Who should buy it, and who should skip it
A great fit if: you want to capture a parent’s or grandparent’s stories, they are more comfortable talking on the phone than typing, and you are willing to spend time editing before printing.
Skip it if: you need a gift with an easy return, your storyteller lives outside the U.S. and wants phone interviews, or you want the lowest price (Storyworth starts lower).
See the Memorygram Legacy Book →
Affiliate link. Prices and offers change, so check the official page.
FAQ
Is Memorygram legit?
Yes. Memorygram, Inc. in Austin, Texas, is BBB accredited with an A rating and has 4.4 stars on Trustpilot from 178 reviews.
How much does Memorygram cost?
The Legacy Book lists at $123.50 and was $98.80 with a 20% sale on 2026-10-30. Digital copies, extra storytellers and extra printed copies cost more.
Is Memorygram a subscription?
No. The book is a one-time purchase. FamilyDial is a separate optional add-on that does auto-renew.
Can my storyteller answer by phone?
Yes, by talking to an automated phone interviewer, even on a landline. Phone interviews work with U.S. numbers.
Can I get a refund?
Within 30 days if no books have been printed. Printed books are custom and cannot be returned, but defects are replaced.
How long does it take to finish a book?
Most families take about 6 to 8 months, answering one question a week.
Memorygram vs Storyworth: which is better?
Storyworth starts cheaper at $69 with a 6 x 9 inch book. Memorygram costs more but prints a larger full-color book and offers phone interviews.